Terms & Conditions
TERMS & CONDITIONS
As the person booking this holiday, you are responsible for ensuring your party complies with these Terms and Conditions of booking. Please take the time to read them.
We are a small business processing bookings in good faith and using mainly manual systems. Your booking is not fully confirmed until we have contacted you to accept it and the deposit or balance payment, as appropriate, has been received.
At the time of booking, a non-returnable deposit of £85 per cottage is required. The balance is due at least six weeks prior to the arrival day. We reserve the right to cancel the booking if the balance is not paid by this date. Payments can be made by credit or debit card over the phone.
A cottage may only sleep up to the number of guests it is advertised for, except for one additional child / baby, by prior arrangement. There is no extra charge for a travel cot but it must be booked in advance and you will need to bring bedding for it with you. There is a small charge for an extra single bed which is made up complete with bedding and towels. This must be booked in advance. N.B. Some bedrooms do not have sufficient space for an additional bed. Please ask before booking. The holiday booked may not be transferred or sold to another party. We do not take stag or hen parties unless we are notified of this in advance and have agreed to the request.
Well behaved pets are welcome in 10 of our 13 cottages. For more information regarding pets, and for terms and conditions specific to pets, please refer to the additional Pet Friendly section on the Information and Help page.
Smoking is not allowed inside the cottages or any of the public buildings e.g. laundrette.
If you have to cancel your holiday, please let us know as soon as possible. If your holiday start date is more than 6 weeks away, then you will not be liable to pay the balance. If the booking is cancelled less than 6 weeks / 42 days, but more than 2 weeks / 14 days, before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled less than 2 weeks / 14 days before arrival then a charge equal to the full booking amount will be made.
In the unlikely event that the accommodation booked becomes unavailable and we have to cancel, our liability is limited to a full refund, including the deposit, although we would give you the option to transfer to an alternative cottage, if we have one available.
CORONAVIRUS/COVID-19 OR SIMILAR OUTBREAK
If government legislation prevents you from coming, then you will be given a full refund, or you may choose to book another date subject to availability and payment of any difference in cost. If you or anyone in your party show any symptoms of the virus within 7 days prior to your due arrival date, or have been in the presence of anyone with the virus within the last 14 days prior to your due arrival date, then you must not come. You must phone / email us as soon as you know that you cannot come. You may arrange another stay subject to availability and payment of any difference in cost. If you or anyone in your party experiences any symptoms after arrival, you must all return home immediately and self-isolate at home. You must advise us as soon as possible by telephone / email that you are leaving because of symptoms. There will be no refund for the remaining days which you had booked.
ARRIVAL & DEPARTURE
We need time to clean your cottage thoroughly. Please do not arrive before 4.30pm. If you will be arriving after 6pm please let us know your estimated time of arrival 48 hours in advance to ensure someone will be here to welcome you.
Please vacate the cottage by 9.30am leaving it clean & tidy.
DAMAGE & BREAKAGES
Please report any damage or breakages to us as soon as you can and allow us access e.g. for cleaning a carpet before a spill stains. We reserve the right to charge you where there is significant damage or where we feel reasonable care has not been taken. You are responsible for supervising your children and your dogs to ensure they do not damage our property. Dogs must not be left unsupervised in the cottage or grounds.
We have the right to refuse to allow access to a cottage to anyone who we feel is unsuitable to take charge of it. In such cases all monies paid will be refunded as soon as reasonably possible, the contract will be terminated and we will have no further liability. In the event of guest misbehaviour during occupancy, we reserve the right to terminate the let without any refund of letting monies. Misbehaviour specifically includes drunken behaviour, abusive behaviour to staff or other guests, smoking in the cottage or other buildings, undue noise, dog barking.
We want you to have a safe and happy holiday so please take care, especially of your children.
Familiarise yourself with where the light switches, steps, fire extinguisher and fire blanket are. Advise us immediately if any of the alarms become low on battery power. Do not leave children unattended in the cottage or grounds. Do not let them play with the blind cords or lean out of the upstairs windows. Do not allow them to stroke other visitors’ dogs without their permission. We do not accept liability for injury or damage or loss of guests’ property, cars and contents and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our property.
Any data collected from this booking may be kept on a computer. It will not be disclosed to any third party.
SUGGESTIONS & COMPLAINTS
We want you to really enjoy your stay here. Your beds will be made up and your cottage will have been thoroughly checked, however if we have missed something, or something breaks or stops working, please let us know as soon as possible so that we have opportunity to rectify the situation. If you have any suggestions for our improvement, please tell us. All the things which you loved here please tell all your friends. Thank You!